Refund Policy

Cancellation:

Orders are eligible for cancellation before processing, ensuring a full refund. However, once coins have been sent, orders cannot be canceled.

Refunds:

Upon receiving and reviewing your request, we will promptly contact you through in-app messaging or email. Approval or denial of your refund will be determined based on product distribution. Approved refunds will be processed, with the credit automatically applied to your original payment method within a specified timeframe.

Late or Missing Refunds:

If a refund is not received, please double-check your bank account and contact your credit card company. Delays may occur during processing. If these steps do not resolve the issue, reach out to us at service@kanarooes.com.

For assistance, contact our Customer Service team.

Company Name:HONG KONG MINGTIAN TRDING LIMITED

公司名字：香港名天貿易有限公司

Company Address: Rm B, 7th Floor, Chilcott Industrial Building, No. 97 Wai Yip Street, Kowloon

公司地址：九龙觀塘偉業街97號榮韶工業大廈7樓B室